Terms of Service

1. Introduction and Acceptance

Welcome to Mama Olisakwe's Fibroid Melter Protocol ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website and the purchase of our digital products.

Our Business Details:

• Business Name: Mama Olisakwe's Fibroid Melter Protocol
• Email: mamaolisakwe@gmail.com
• We operate in accordance with UK consumer law including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Definitions

• "Digital Content" means the Fibroid Melter Protocol guides, bonus materials, and any other digital products supplied by us in PDF or other digital formats.
• "Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft, or profession.
• "You" or "Customer" means the person purchasing or accessing our Digital Content.

3. Product Description

We supply digital content products including:

• The Complete Mama Olisakwe's Fibroid Melter Protocol (digital guide in PDF format)
• The Fibroid-Fighting Food List (bonus digital guide)
• The Heavy Bleeding Emergency Protocol (bonus digital guide)
• UK Herb Sourcing Guide
• Access to our private WhatsApp community (optional)

4. Price and Payment

4.1 Pricing

• All prices are displayed in British Pounds (GBP £) and include UK VAT where applicable.
• The price you pay is the price displayed at the time of purchase.
• We reserve the right to change prices at any time, but changes will not affect orders already placed.

4.2 Payment Methods

• Payments are processed securely through Stripe, a third-party payment processor.
• We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
• Payment must be received in full before digital content is delivered.

4.3 Payment Security

• We do not store your payment card details.
• All payment information is encrypted and processed securely by Stripe in compliance with PCI DSS standards.

5. Delivery of Digital Content

5.1 Delivery Method

Digital content is delivered immediately upon successful payment via:

• Email containing download links
• Access to Google Drive folder
• Automatic redirect to access page

5.2 Delivery Timeframe

• Delivery is instant (within minutes of payment confirmation).
• If you do not receive access within 10 minutes, check your spam/junk folder.
• If you still cannot access your purchase, contact us at mamaolisakwe@gmail.com

5.3 Your Responsibility

• You are responsible for ensuring your email address is correct at checkout.
• You are responsible for downloading and saving your digital content.
• You should save copies of your digital content to your device or cloud storage.

6. Your Consumer Rights - Cancellation Period

6.1 Standard 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have the right to cancel your purchase within 14 days without giving any reason.

6.2 Waiver of Cancellation Rights for Immediate Access

By clicking to purchase and download our digital content immediately, you expressly agree to:

1. Immediate supply of the digital content before the 14-day cancellation period ends
2. Acknowledgement that you will lose your right to cancel once download/access begins
3. Confirmation that you understand you cannot cancel and receive a refund under the Consumer Contracts Regulations once you have accessed the digital content

This waiver is required by UK law for immediate digital downloads.

6.3 Our Voluntary 60-Day Money-Back Guarantee

7. Your Consumer Rights - Faulty Digital Content

Under the Consumer Rights Act 2015, digital content must be:

• Of satisfactory quality
• Fit for a particular purpose
• As described

7.1 If Digital Content is Faulty

If our digital content is faulty (e.g., files are corrupted, unreadable, or do not match the description), you have the right to:

1. Repair or Replacement: We will repair or replace the faulty digital content free of charge within a reasonable time and without significant inconvenience to you.
2. Price Reduction or Refund: If repair or replacement is impossible or unsuccessful, you may be entitled to a price reduction (which may be the full price paid).

7.2 How to Report Faulty Content

If you believe the digital content is faulty, contact us immediately at mamaolisakwe@gmail.com with:

• Your order details
• Description of the fault
• Screenshots or evidence of the issue (if applicable)

We will respond within 48 hours and resolve the issue within 14 days.

8. Our Voluntary 60-Day Money-Back Guarantee

In addition to your statutory rights, we offer a voluntary 60-day money-back guarantee:

• If you follow the protocol for 60 days and do not see results, we will provide a full refund.
• This guarantee applies even after you have downloaded and accessed the digital content.
• To claim this guarantee, you must contact us within 60 days of purchase with reasonable evidence that you followed the protocol.
• See our Refund Policy for full details.

9. Refunds

Please see our separate Refund Policy document for complete details on:

• How to request a refund
• Refund processing times
• Refund eligibility criteria
• Our 60-day money-back guarantee terms

Summary: Refunds are processed within 14 days of approval using your original payment method.

10. Intellectual Property Rights

10.1 Ownership

• All digital content, including text, images, graphics, logos, and materials, are owned by us or our licensors.
• All content is protected by UK and international copyright laws.

10.2 Your Licence

When you purchase our digital content, you receive a personal, non-exclusive, non-transferable licence to:

• Download and store the digital content for your personal use only
• Access the content on your personal devices
• Print one copy for your personal use

11. Medical Disclaimer - Critical Information

11.1 Not Medical Advice

Nothing in our digital content creates a doctor-patient relationship between you and us. We are not medical professionals, doctors, or healthcare providers. The information is based on traditional herbal knowledge and personal experience.

11.2 Consult Your Doctor

11.3 Do Not Ignore Medical Advice

11.4 Individual Results Vary

• Individual results may vary significantly.
• No specific results are guaranteed or implied.
• The testimonials shown are individual experiences and are not typical results.
• Your results depend on many factors including your health condition, compliance with the protocol, and individual biology.

11.5 No FDA/MHRA Evaluation

• The statements and protocols in our content have not been evaluated by the Food and Drug Administration (FDA) or the Medicines and Healthcare products Regulatory Agency (MHRA).
• Our products are not intended to diagnose, treat, cure, or prevent any disease.

11.6 Your Responsibility

12. Limitation of Liability

12.1 What We Are Responsible For

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under UK law

12.2 What We Are Not Responsible For

To the fullest extent permitted by law, we are not liable for:

• Any health consequences resulting from your use of the information in our digital content
• Failure to achieve specific results from following the protocol
• Any adverse reactions to herbs, foods, or remedies mentioned in the content
• Decisions you make based on the information provided
• Incompatibility of digital files with your devices (though we will repair/replace under Consumer Rights Act)
• Loss of data if you fail to save backup copies of downloaded content
• Delays in delivery caused by your email provider or spam filters

12.3 Maximum Liability

Our total liability to you for any claims arising from your purchase shall not exceed the amount you paid for the digital content.

13. User Conduct and Responsibilities

13.1 You Agree To:

• Use the digital content only for personal, non-commercial purposes
• Keep your account login credentials secure
• Not share, copy, or distribute the digital content to others
• Not post negative reviews based on failure to follow the protocol correctly
• Contact us first if you have any issues before seeking external dispute resolution

13.2 Prohibited Uses:

14. Privacy and Data Protection

14.1 How We Use Your Data

• We collect and process personal data in accordance with UK GDPR and Data Protection Act 2018.
• We collect: name, email address, payment information (processed by Stripe)
• See our separate Privacy Policy for complete details on data collection, use, and your rights.

14.2 Third-Party Services

• Stripe (payment processing)
• Google Drive (content delivery)
• Email service provider (content delivery)

14.3 Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

Contact us at mamaolisakwe@gmail.com to exercise these rights.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales.

15.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over any disputes, subject to your statutory rights as a consumer to bring proceedings in your home jurisdiction.

15.3 Dispute Resolution

If you have any complaint or dispute, please contact us first at mamaolisakwe@gmail.com. We will make every effort to resolve the issue amicably.

If we cannot resolve your dispute directly, you may use:

• Citizens Advice Consumer Service: 0808 223 1133 (free advice)
• Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr