Refund Policy

1. Overview

This Refund Policy explains your rights and our obligations regarding refunds for digital content purchased from Mama Olisakwe's Fibroid Melter Protocol.

This policy should be read together with our Terms of Service and is subject to your statutory rights under UK consumer law.

2. Your Statutory Rights

2.1 Consumer Rights Act 2015

Under UK law, you have statutory rights when purchasing digital content:

• Faulty Content: If digital content is faulty, not as described, or not fit for purpose, you have the right to a repair, replacement, or refund.
• Quality Standards: Digital content must be of satisfactory quality and match its description.

2.2 14-Day Cancellation Right (Waived for Immediate Access)

Normally, distance purchases give you a 14-day right to cancel. However, for digital content that you download immediately, this right is waived once you begin downloading or accessing the content.

3. Our Voluntary 60-Day Money-Back Guarantee

Despite the waiver of your statutory cancellation right, we offer a generous voluntary 60-day money-back guarantee that goes beyond what UK law requires.

3.1 Guarantee Terms

If you:

• Follow the Fibroid Melter Protocol as described in the guides
• Do not see satisfactory improvement in your symptoms within 60 days
• Genuinely gave the protocol a fair attempt

Then:

• You may request a full refund within 60 days of purchase
• No questions asked (though we may request basic confirmation you tried the protocol)

3.2 How to Claim Your Guarantee

To request a refund under our 60-day guarantee:

1. Contact us at mamaolisakwe@gmail.com within 60 days of purchase
2. Include:
   • Your name and order number/email used for purchase
   • Brief description of how you followed the protocol
   • Reason you're requesting a refund (optional but helpful)
3. We will respond within 48 hours
4. Refund processed within 14 days of approval

3.3 What We May Ask For

While we generally process refund requests without extensive questions, we may ask for:

• Confirmation that you downloaded and read the materials
• Basic information about whether you attempted the protocol
• Feedback on why it didn't work for you (to improve our content)

We will NOT ask for:

• Medical records or scan results
• Proof of purchase of herbs
• Detailed daily logs

4. Faulty Digital Content

4.1 What Counts as Faulty?

Digital content is considered faulty if:

• Files are corrupted and cannot be opened
• Content is significantly different from the description
• Files are unreadable or incompatible with standard PDF readers
• Significant portions of content are missing

4.2 What Is NOT Considered Faulty?

The following are not grounds for a "faulty content" refund:

• You don't like the content style or tone
• You changed your mind about trying natural remedies
• You decided to have surgery instead
• You found similar information elsewhere
• You didn't follow the protocol correctly
• The content didn't work for your specific situation

4.3 Repair or Replacement

If content is genuinely faulty, we will first offer to:

• Resend the files in a different format
• Provide technical assistance to access the files
• Replace corrupted files with working versions

4.4 Refund for Faulty Content

If repair or replacement is not possible or unsuccessful, you will receive a full refund under the Consumer Rights Act 2015.

5. Refund Eligibility

5.1 You ARE Eligible for a Refund If:

• You request a refund within 60 days of purchase under our money-back guarantee
• The digital content is faulty and cannot be repaired/replaced
• The content was not as described
• You followed the protocol but did not see results (60-day guarantee)
• We failed to provide access to the content after payment
• You were charged twice or incorrectly charged

5.2 You Are NOT Eligible for a Refund If:

• You request a refund after 60 days (unless covered by Consumer Rights Act for faulty content)
• You successfully accessed and used the content but made a fraudulent chargeback with your bank
• You violated our Terms of Service (e.g., shared the content illegally)
• You never attempted to follow the protocol at all
• You simply changed your mind after 60 days

6. Refund Process

6.1 How to Request a Refund

Email us: mamaolisakwe@gmail.com

Include:

• Subject line: "Refund Request - [Your Name]"
• Your order number or email address used for purchase
• Reason for refund request
• Whether requesting under: faulty content, 60-day guarantee, or other

6.2 Our Response Time

• We aim to respond to all refund requests within 48 hours
• We may ask follow-up questions to understand your situation
• Most refund requests are processed within 2-5 business days

6.3 Refund Processing

Once your refund is approved:

• Refund issued within 14 days (as required by Consumer Rights Act)
• Same payment method used for original purchase (Stripe will credit your card)
• No refund fees charged by us (though your bank may have its own processing times)

6.4 Refund Confirmation

You will receive:

• Email confirmation that your refund has been approved
• Email confirmation when the refund has been processed
• Refund should appear in your bank account within 5-10 business days (depending on your bank)

7. Chargebacks and Payment Disputes

7.1 Fraudulent Chargebacks

If you successfully download and access the digital content then file a chargeback claiming "product not received" without contacting us first, this is considered fraud.

We have records of:

• Download timestamps
• Email delivery confirmations
• Access logs

8. Consumer Rights Not Affected

If you believe your consumer rights have been violated, you can contact:

• Citizens Advice Consumer Service: 0808 223 1133
• Trading Standards
• Your local authority's consumer protection team